Items are new and sealed in plastic runners. However, often, they have been in secondhand storage, or in other words, they are not directly from the manufacturer. As such, refer to the item’s condition to see the extent of cosmetic damage to the box.

The best way to answer this is to check your e-mail for an order confirmation and the payment method for a charge.

UPS is the primary carrier. Sometimes, for certain sizes of package, USPS may be cheaper.

Give it a week. Often, even if the tracking reads as delivered, the package may still be bouncing around the carriers’ facilities. If there is still no resolution, contact support@spruecity.com to find a resolution.